CPP Disability Denial Rates

I have had the opportunity to have some time off over the summer.  When I returned to the office, I received a response to my request that I submitted under the Access to Information Act concerning CPP Disability.

The first question I asked was about the actual Canada Pension Plan Disability denial rates.

In 2009 - 2010

69,214 CPP disability applications were received and 41,584 CPP Disabiity applications were denied at initial - that is a 60% denial rate.

In 2010 - 2011

73,179 CPP disability applications were received and 39,160 CPP Disability applications were denied at initial - that is a 53% denial rate.

In 2011 - 2012

69,294 CPP disability applications were received and 40, 563 CPP Disability applications were denied at initial - that is a 58 % denial rate.

In 2012 - 2013

69,002 CPP disability applications were received and 42,883 CPP Disability applications were denied at initial - that is a 62% denial rate.

So let's first discuss the denial rate for 2012 - 2013.  I fail to understand how any disability insurance company (and you can compare CPP Disability to an insurance company - you pay in premiums to cover you for a benefit) can possibly get away with a 62 percent denial rate.  It is astonishing to me  - I have been doing this for 15 years and this is the highest denial rate that I have seen.  Yet if you look at the figures in terms of applications received, they are declining, so you would assume that the denial rate would also decline rather than increase.  My thoughts are that given the files that I have reviewed that little is being done in terms of development and given the attitude of some of the adjudicators I have spoken with lately at CPP disability, I would have to conclude that things are very negative.

The average adjudication times for initial CPP applications  for each region are as follows:

National Region:  87 days

Atlantic Region:  76 days

Ontario Region:  98 days

West Region:  77 days


The average length of time that an appellant has to wait in each area until a appeal is received at reconsideration are as follows:

National Region:  88 days

Atlantic Region:  108 days

Ontario Region:  88 days

West Region:  78 days


I would also like to note about the non existent service that is being provided by the SERVICE CANADA 1-800-277-9914 line.  I have called repeatedly trying to help people obtain information on their appeal or application status.  When I make my way through all the recorded messages and I finally press to connect to a live person - I am told there is no one there to SERVE me at SERVICE CANADA and I am hung up on.  I have had so many complaints about this telephone line - so I do not know how the government can get away with providing nothing to people who need to know important information about the status of the application or appeal.

I used to be able to contact some of the CPP Disability staff directly - however, according to recent correspondence, that option has now been closed to me.  Not sure why? Must have been too much work for the CPP adjudicators to provide service to clients - but I digress. Anyway, if the Feds who read this blog might be able to pass these messages on to their Management.  Look, I am critical but it with reason. 

I would be interested in hearing your experiences with Canada Pension Plan disabiity - especially if you have been denied.  Please email me or call the office at 1-877-793-3222