Today I have had six phone calls from clients wanting to know when their appeals will be heard. I have had another 5 emails asking why the department has not responded to any of the additional information that we have submitted.
In the mail I received more stupid denials from CPP disability (review my previous blogs).
I am waiting for files from CPP so that I can help clients manage their appeals - I am not receiving them in a timely fashion and the Feds are denying before the client has any time to submit additional documents.
I just feel this is a downward spiral - it is almost like the government wants to deny these claims knowing full well that the wait for an appeal is so long - that these people are either bankrupt and then they have no choice but to go on welfare.
This system is causing individuals to go without treatment - making them sicker - forcing them in to seperation or divorce - either due to depression or stress - or so that they can obtain some kind of provincial disability support. There are kids that are suffering because of this - and these people have paid in to the program - why is it so hard for them to get something they are entitled to receive - if the money is not there to pay the folk - then where is it? No insurance company would ever get away with this type of practice. They hold them accountable - they have appeal processes that allow for redress if there is an error. That is supposed to be what is available for individuals who are denied CPP - so why are they not getting the appeals - how is a three year process to get an appeal acceptable?
I have sent emails to the Information Line and received no information in fact I have not received a response and when I do get a response the file is pending. The Social Security Tribunal is so insular that I cannot even talk to a live person - or any person for that matter - to find out more details - and when they give us conference calls - we are told snottily to write a letter - I cannot tell you how many letters I have written. Perhaps I should start posting them all on this blog.
Look it really is not that hard - start hearing cases - start moving the backlog - start hiring members - rehire the Review Tribunal members - do something. How are 9000 appeals going to be heard by 26 members? How is that fair, accessible, or efficient?
I feel like I am airing dirty laundry but I just have no other release or way to let any one know what is happening here in this office every single day.
I really think it is a disgrace - the gentleman who phoned me today working and paid in to CPP from 1971 until 2010 - that is 39 years of contributions. He is 61 years of age. He has never taken a nickle in EI benefits. He first applied in July 2011. Despite sending in so much supportive medical information - we still have not even had this acknowledged - either by the Social Security Tribunal or Canada Pension Plan. He is just sitting waiting for a decision or appeal that never seems to occur.
Please get help with your CPP Application or if you are denied your appeal for Reconsideration.