With the recent newspaper articles that have been appearing in the national media over the last several weeks, you would think the Social Security Tribunal would be stepping up it's game.
Apparently this is not the case - I am wondering if a story could be written that could talk about the lack of information offered by this agency to the people who have to try and navigate the system.
I have been receiving a lot of calls lately - asking me questions because it will take three days for a client to get an answer from the Social Security Tribunal - and these phonecalls also include request for information on what they should do from MPs offices.
Most recently, I had asked to receive information on an appeal via email to a specific civil servant and was kindly told to email the general information line again.
I did that - and marked it urgent - the appeal is on August 7th. To date I still have not got a response to my request for information. In the end, I had to get the answer to my question from the department.
I have also sent two other emails on a file over the last month and I have not got a response - this client's file has an issue that I am trying to resolve - and yet I have had no response.
The last newspaper article written by Dr. Michael Prince has been shared over 1000 times - thank you.